y hat
Okay so. Waywayway back in November, my laptop died. Motherboard just randomly went. That was all well and fine (in the OH GOD PANIC kind of way,) because Toshiba, in their vast and generous kindness, authorizes random service centers where you can take your computer to be repaired instead of shipping it off into the unknown reaches of oblivion.
“Well gee golly that sounds like a good idea,” I said to myself in infinite naivete. “That sounds like a great idea.”
And so it was. Well apparently, Radio Shack Repair (Toshiba Approved and Authorized!) is staffed only by assholes. Like, I bet in order to work there, they make you take an assholery exam. I dunno what that is, taking candy from small children or something equally sinister, I’m sure. Anyway. They were jerks and held onto my computer for near forever and told me I was stupid when I asked what the holdup was and generally were a bunch of assholes. And on top of that, my laptop came back with new problems that didn’t exist before I took it in. Just wonderful.
Because it was the middle of the year at school, and the computer hadn’t totally died or something and was still kind of useable, and I have a three-year warranty with two years left, I decided to hang onto it through spring semester even though it’s sort of backwards and painful to use. Being a tablet pc, it has all these extra buttons and spangly awesome bits that do neat things that other laptops don’t, when they’re working right anyway. Basically, none of these things worked anymore, which were part of the reason I paid through the nose to buy the thing in the first place. If you’re going to pay a lot of money for something, pay a lot of money for something because it’s awesome. This was awesome. Key word in that sentence being “was.” No longer was it awesome. In fact, loathesome might be a better word. But I digress.
I made it through the rest of the semester and into the summer, up to now, and finally decided that since I had the time and no real need to have a laptop all the time, it was a good moment to see about getting these random things fixed. So I called Toshiba, and bypassed the grand plan of taking it somewhere locally, instead opting to ship it to their repair depot. When all else fails, go straight for the source, right? I packed it up in the free box they sent me (how very kind!!) along with an extremely polite and detailed note describing all the issues present. Should have gone off without a hitch, right?
WRONG. SO VERY WRONG.
I just got it back today, and they DIDN’T TOUCH A THING. Not one single problem has been fixed. None. Not one. Well, supposedly they reseated the cooling fan, but I sure don’t see a difference, and the stripped out screws on the case from the last guy who “fixed” it are still there, so I have no idea if they even opened it.
They seem to contend that they fixed all these things, but they damn sure did not. I want heads. On platters. Silver ones. With a fine parsley garnish to make it look appetizing, because it sure doesn’t seem too appetizing all on its own. But I guess I’m just going to have to settle for shit instead, since they can’t seem to get their act together.
